Delivery Terms

This Delivery Policy outlines the terms related to shipping and delivery of products purchased from FIBERTROP PRIVATE LIMITED.

By placing an order on our website, you agree to the terms mentioned below.

1. Company Information

FIBERTROP PRIVATE LIMITED
Address:
Office No. 101, Mezzanine Floor,
Z-16, Zone-1, Bhopal, India
📞 Mobile: 8085429651

2. Shipping Locations

• We currently deliver products across India
• Delivery availability may vary based on pin code and courier serviceability

3. Order Processing Time

• Orders are usually processed within 1–3 working days after payment confirmation
• Orders placed on Sundays or public holidays will be processed on the next working day

4. Estimated Delivery Time

• Standard delivery: 5–10 working days
• Delivery timelines are estimates and may vary due to:
  • Courier partner delays
  • Remote location delivery
  • Weather conditions, strikes, or government restrictions

5. Shipping Charges

• Shipping charges (if applicable) will be clearly mentioned at checkout
• Charges may vary based on order value, weight, and delivery location

6. Dispatch & Tracking

• Once dispatched, tracking details will be shared via SMS or email
• Customers can track their orders using the provided tracking link

7. Delayed or Failed Delivery

• We are not responsible for delays caused by incorrect address, customer unavailability, or courier issues
• In case of repeated delivery attempts failure, the order may be returned to us

8. Damaged Packages

• If the package appears damaged at the time of delivery, customers are advised to refuse acceptance or inform us within 48 hours
• Please share images or videos for verification

9. Address Accuracy

• Customers must ensure accurate and complete delivery details
• FIBERTROP PRIVATE LIMITED shall not be responsible for non-delivery due to incorrect address or contact details

10. Partial Deliveries

• Orders containing multiple products may be shipped separately
• No additional shipping charges will be applied for split shipments

11. Delivery Confirmation

• Delivery is considered complete once the product is delivered to the provided address
• Any claims regarding non-receipt must be reported within 48 hours of delivery confirmation